Lone Star Candle Supply’s Response To The Coronavirus (COVID-19)

Update May 7th, 2020: Temporary business hours

Due to us operating with a reduced staff as well as increased order volumes in response to the COVID-19 pandemic, our temporary business hours are Monday-Friday from 9AM-4PM CST. 


Update May 6th, 2020: Current order processing time 1-2 business days

Orders are currently taking about 1-2 business days to process and ship out. We are doing our best to get your orders shipped out as quickly we can. Please call customer service if you have any questions or concerns.


Update April 30, 2020: Open For Pick Up Orders Starting May 8th 

We are happy to announce starting May 8th, we will be allowing customers to pick up orders at our facility while maintaining social distancing practices. You may place these pick up orders online or over the phone but please note that our showroom will continue to be closed until we feel that it is safe for our customers and employees and until government regulations allow it. 

Here are the guidelines for these pick up orders:

  • You must place your order 48 hours before you can come to our facility to pick it up. (If you place your order on a Monday, it will be ready by Wednesday, etc.)
  • You must load the items into your vehicle yourself (we will provide carts when needed)
  • You can only pick up orders Tuesday-Friday 9AM-4PM 
  • The website will start accepting orders for pick up May 6th but please remember we need 48 hours to process your orders! 

We are doing our best to accommodate our customers as much as possible while operating with a smaller staff than usual. As things progress, we plan to lift some of these restrictions for pick up orders and hopefully get back to business as usual. Please call us with any questions you may have. We thank you for your patience and understanding during this time.


Dear Lone Star Candle Community,

As of Monday, April 6th we have resumed business operations. We are currently accepting orders both online and over the phone for shipment only. As an added precaution, our Showroom will remain closed through April 30th and no pickups will be allowed through that time so the "hold for pick up" option has been temporarily disabled on the website. We will be operating with a smaller staff than usual so we cannot guarantee our normal processing and shipping timeframe, however, we will do our very best to get everything out in a timely manner. We honestly don't anticipate much of a delay at this time.

We want to thank our customers for being patient, understanding, and flexible during this uncertain time. We are trying to do our part to protect our employees and our customers and be responsible during this serious pandemic. If you have any questions or concerns, please give us a call or email customer service.


Sincerely,

The Lone Star Candle Supply Team